Important Customer Advisory

Please read this Note carefully

This note is to guide customers towards a bona fide purchase and a good understanding of our Warranty and After Sales Service policies. Kindly read this note completely.

Buy only from Authorized Dealers – for Warranty support as well as for Service support

Delta Faucet Company India (DFCI) as well as its dealers put in significant effort to keep the display and service set ups updated with new products and that is why DFCI sells its products only to Authorized Dealers for further resale to customers so that customers can be guided and advised towards product selections that best suits their needs and budgets, in the environment of a good quality, updated display. Products purchased from Authorized Dealers are supported by the formal Warranty and the Service Policy of free pre-installation guidance and a free pre-tile/stone installation check. Purchase of Delta Faucet products from any unauthorized dealer or a random reseller shall void the Warranty and the Service Policy stated herein. Here is the list of Authorized Dealers click here.

Beware of Excessive Discounts – these may be Display Products

A random reseller or an unauthorized trader might offer you discounts that may be too good to be true. Display products are provided to a dealer at very high discounts and an exiting dealer may not transparently disclose the display status of the discounted product. DFCI does not provide aesthetic warranty on display products and will provide only functional warranty on such display products.

Keep the Invoice

The original Tax Invoice is the fundamental proof of purchase accepted by DFCI to be able to provide Service and Warranty. It must be shared with us before a Technician can make a visit to the customer’s site.

The financial transaction is between the Dealer and the Customer

The DFCI sales team’s role is to help you with your product selection and present MRP proposals. DFCI does not run discounts or payment terms which are matters which are completely between the Dealer and the Customer and the DFCI shall not be responsible for any unauthorized communication of price or payment terms by its personnel which is against its policies.

Double check the product literature for what has been said to you, by anyone

The written word is important. Please review the applicable product specifications, technical information, installation instructions, and Warranty Terms before purchasing or installing a product. In case you need any specific clarification regarding product specifications, compatibility, installation requirements, or intended use, you can contact us directly at customercareindia@deltafaucet.com or at +91.8130518936 on WhatsApp. DFCI shall not be responsible for any loss or issue arising from a customer’s or their representative’s or their architect’s/designer’s misinterpretation of product information and specifications.

Water pressure, basic maintenance of aesthetics and Lumicoat

Ensure 3 bar dynamic water pressure for optimum performance, do wipe the products with a cotton cloth regularly to avoid drying up of the stuff that is usually found in the water supplied in our country and note that “Lumicoat finish” products are only those which have “PR” (Delta) or “-L” (Brizo) embedded into the product code.